The following communication access rights are based on input from people who have different types of communication disabilities.
They tell people in businesses and organizations what you expect them to do so that you can use their services.
You have a right to:
- Be treated with respect.
- Understand what the person is saying to you.
- Have your messages understood by the other person.
- Use the communication method(s) that work best for you.
- Use a communication assistant if you want.
- Have someone follow your instructions on how to communicate with you.
- Get enough time to communicate your messages.
- Be able to ask questions and express your opinions.
- Be taken seriously.
- Connect with the organization using the telephone or another way that works better for you.
- Get communication supports that you may need to communicate effectively at meetings.
- Get any supports you may need to read, understand or handle an organization’s written materials.
- Get any supports you may need to complete an organization’s forms, take notes and sign documents.
This short video is about your communication access rights when using businesses and services.