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Six things to know

  1. Communication access is good for everyone, including people who have speech and language disabilities.
  2. Organizations are legally obliged to provide accessible services including accessible communication.
  3. Access is more than getting into a building or having documents in alternate formats. It is also about how people interact, understand and express their thoughts.
  4. Businesses and organizations can do simple things so that customers, patients and clients can communicate effectively with them.
  5. Lack of effective communication can result in serious consequences, especially in essential health, legal and justice services.
  6. In critical communication services, communication access means having protocols, staff training, communication assistance services and communication tools.