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Communication Access Rights

When using a business or organization, people who have speech and language disabilities have the right to expect to:

  • Be treated with respect.
  • Understand what the person is saying to them.
  • Have their messages understood by the other person.
  • Use the communication method(s) that work best for them.
  • Use a communication assistant if they want.
  • Have someone follow their instructions on how to communicate with them.
  • Get enough time to communicate their messages.
  • Ask questions and express their opinions.
  • Be taken seriously.
  • Connect with the organization using the telephone or another way that works better for them.
  • Get communication supports that they may need to communicate effectively at meetings.
  • Get supports they may need to read or understand the organization’s written materials.
  • Get supports they may need to complete an organization’s forms, take notes and sign documents.