Communication Access to Goods and Services

Many people have disabilities that affect their speech and / or their ability to understand what someone else is saying.

People with communication disabilities have a right to equal access to your goods and services.

This means, you should know

  • How to show respect to people who have communication disabilities

  • How to understand what people are communicating if they use ways other than speech

  • What to do if people don't understand what you are saying

  • How to make print, e-communications and forms accessible

Visit our Education Centre to learn how to improve communication accessibility to your services.

Communication Access (CA) is operated by Augmentative Communication Community Partnerships Canada (ACCPC) www.accpc.ca.

Many people who have little or no speech use augmentative and alternative communication (AAC). AAC includes body language, communication displays and devices.

Updates
  • June 3, 2011 - New Accessibility Standards in Ontario
    Three new accessibility standards in Ontario were released on June 3, 2011. They include standards for information and communications. To find out more, click here. Ontario Government Newsroom

  • May 13, 2011 - Barbara Collier will be presenting a keynote on Communication Access at the AGOSCI conference, Adelaide, Australia. Click here for more information

  • March, 2011 - New ACCPC website on Access to Justice at www.access-to-justice.org

  • March, 2011 - Communication access rights and responsibilities: Presentation for people who use AAC available here

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